Reminder system

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time, offering you preventive health services appropriate to your care. An example of this would be a pap-smear or annual flu vaccination reminder.

If you do not wish to be part of this system please let us know at the reception

Test results

Due to their personal nature, no results will be discussed over the phone (with the exception of INR results for patients on anticoagulants). Patients are requested to make a follow up appointment with their doctor

Confidentiality

Your medical record is a confidential document. It is the policy of the Clovercrest Family Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 13 Australian Privacy Principals available at http://www.oaic.gov.au

Communication Via Email

Our practice will only provide limited communication via email.  Our email system is not encrypted therefore patient privacy and confidentiality can not be guaranteed.  For this reason information provided by the practice via email will be of a general nature.

Only non urgent clinical matters should be communicated via email as apposed to telephone because we may not necessarily read all emails on a daily basis.