An appointment is required for non-urgent problems and every effort will be made to accommodate your preferred time.
Emergencies will always be given priority. If you are experiencing chest pain, difficulty breathing or you think you are having a stroke, Please call 000 for an ambulance or present directly to a hospital emergency department.
Standard consultations are 10 minutes or 15 minutes depending on the general practitioner of your choice. Long consultations are recommended for complex problems or more than 1 issue to discuss. This will allow adequate time for the doctor to attend to your concerns. Please ensure you present for your appointment on time.
TIS (translating and Interpreting Service) are available through our clinic. If necessary, an on-site or telephone interpreter can be arranged, however at least 24 hours’ notice is required prior to your appointment time.
A minimum of two hours notice is required when cancelling or changing appointments. Failure to advise this practice will result in a $50.00 non-attendance fee.
All patients are required to read and sign our cancellation fee policy to ensure understanding of practice policy and procedure.